Privacy Policy

1. Introduction

Welcome to Luckivo, a Shopify app developed by 34Devs Shopify Agency (Inhaber: Ahmet Hamdi Kılıç, Hedwigstraße 27, 41352 Korschenbroich, Deutschland). We take your privacy seriously.

This Privacy Policy explains how Luckivo collects, uses, and protects information when you install and use our app in your Shopify store, and when your customers interact with the Luckivo spin wheel widget on your storefront.

2. Data We Collect

Luckivo collects two types of data:

From Shopify store owners (merchants):

• Shopify store URL and shop details provided via the Shopify API
• Email address associated with your Shopify account
• App configuration settings (wheel design, campaign rules, email templates)
• Analytics data: spin counts, submission rates, coupon usage

From your store visitors (end users):

• Email address submitted voluntarily through the spin wheel widget
• First name (if collected via your wheel form settings)
• The coupon code won and the date of submission

We do not collect payment information, passwords, or any sensitive personal data beyond what is listed above.

3. How We Use Data

We use the data collected to:

• Operate and maintain the Luckivo app and its features
• Send automated reward emails to your visitors (via Resend) on your behalf
• Display analytics and subscriber data within your Luckivo dashboard
• Improve app performance, fix bugs, and develop new features
• Communicate with merchants about app updates or support requests

We do not use visitor email addresses for our own marketing purposes. All emails sent through Luckivo are sent on behalf of the merchant to their own customers.

4. Data Sharing

We share data only with the following trusted service providers, strictly necessary for operating the app:

• Shopify – To authenticate merchants and sync store data via the Shopify API.
• Resend – To deliver reward emails to your store visitors. Visitor email addresses are passed to Resend solely for this purpose.

We do not sell, rent, or trade any personal data to third parties. We do not use data for advertising or profiling.

5. Data Retention

Merchant account data and campaign settings are retained for as long as the Luckivo app is installed on your Shopify store. Upon uninstalling the app, your data is deleted within 30 days.

Visitor subscriber data (email addresses collected via the wheel) is retained on your behalf. You can export or delete this data at any time from the Subscribers section of your Luckivo dashboard.

6. Your Rights

As a merchant or as a visitor whose data was collected through a Luckivo-powered store, you have the following rights under applicable data protection law (including GDPR):

• Right of access – Request a copy of the data we hold about you.
• Right to rectification – Request correction of inaccurate data.
• Right to erasure – Request deletion of your personal data.
• Right to restriction – Request that we limit how we use your data.
• Right to data portability – Receive your data in a portable format.
• Right to object – Object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details below.